Data deletion

Last updated: 4 Oct 2026

You can ask us to delete your personal data at any time. This page explains how, how long it takes, what we erase, and the small part we have to keep for a while.

How to ask

1. Message us on WhatsApp at +880 1805-713069 (or email hello@easydigency.com) and say you want your data deleted.
2. Include the email you used at checkout, and your order number if you have one (it starts with ED-).
3. It helps if you message from the phone number on your order. We may ask a short question to make sure the request really comes from you, so nobody can delete someone else's data.
4. We delete your data within 7 days of confirming it is you, usually the same day, and tell you when it is done.

If a payment of yours is still being checked, or a refund is still open, we finish that first, then delete.

Before you ask: your seat will stop

• A seat needs a Gmail to stay on the Claude Team.
• If you still have a seat running, deleting your data ends that seat and we remove it from the Team.
• Because this is your choice, the unused days are not refunded.
• If you want to keep using your seat, wait until the month you paid for ends.
• Save anything you need from Claude before your seat ends.

What we erase

When we delete your data, we erase:

• your name,
• your email,
• your phone number,
• the division and district saved on your account,
• the invite Gmail on each of your seats,
• your password and 2-step sign-in, if you had an account,
• our WhatsApp chat with you, if you ask us to.

These are removed from your customer record, from every order and from every seat. After this:

• your account cannot be signed in to,
• your orders show "Erased customer" instead of your name,
• an order may still show which division and district it came from, but nothing links it to you any more.

What we keep for 1 year, and why

We keep the payment records of your orders, because they are our financial records. They let us:

• keep our accounts correct,
• answer any question about a payment,
• make sure a TrxID can never be used again.

For 1 year after your request we keep:

• the amounts and dates,
• the bKash transaction IDs (TrxIDs),
• the bKash number you paid from, and the bKash number we sent any refund to.

What happens after 1 year

After 1 year, we erase the bKash numbers as well. What is left is only anonymous: amounts, dates and TrxIDs, with no name, email or phone attached to them.

Data held by others

This page covers the data EasyDigency holds.

• Claude: your Claude account and what you did inside Claude are held by Anthropic, not by us. To delete that data, delete it inside Claude before your seat ends, or contact Anthropic.
• WhatsApp and Messenger: Meta keeps its own copy of messages under its own policy.

Contact

• WhatsApp: +880 1805-713069
• Email: hello@easydigency.com
• Office: House 82/1, Road 2, Block A, Niketon, Dhaka 1219, Bangladesh

You can also read our Privacy Policy.