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EasyDigency

Privacy Policy

Last updated: 24 Oct 2026

This page explains what personal information EasyDigency collects, why we need it, who sees it and how long we keep it. We keep it short and plain.

When you place an order, you tick a box to agree to this policy. If anything is unclear, message us on WhatsApp.

Who we are

EasyDigency is an online shop in Bangladesh that sells digital products, priced in Taka. When this page says "we" or "us", it means EasyDigency.

We decide how your information is used, and we are responsible for it.

What we collect

We only ask for what we need to take your order and set up your seat.

  • Your name, phone number and email. You type these at checkout.
  • Your division and district. We collect these at checkout to understand where our customers are.
  • The Gmail for each seat.
    • This is the Gmail address we invite to the Claude Team.
    • It can be your own Gmail or someone else's, one Gmail per seat.
    • If it is someone else's, please tell them.
  • Your order. What you bought, how many seats, the price, the dates and the order number.
  • Your agreement.
    • At checkout you tick a box to agree to our Terms, Refund Policy and this Privacy Policy.
    • We note which version of these pages was live then.
    • When the box is ticked, we record the date, time, internet address (IP) and browser used, to keep a record of the agreement.
  • Your payment details.
    • The bKash number you sent money from, the transaction ID (TrxID) and the amount.
    • If we ever send you a refund, we also keep the bKash number we sent it to and the TrxID of that payment.
  • Your account, if you make one.
    • Your password is stored in a scrambled form (hashed) that nobody can read, including us.
    • If you turn on 2-step sign-in, its secret is stored encrypted.
    • If you choose to sign in with Google, we receive your name and email address from Google, plus an ID that links your Google account to your account here.
  • Your messages to us.
    • What you send us on WhatsApp, Messenger, Instagram or email.
    • When you order through Messenger, Instagram or Telegram, we link your chat to your EasyDigency account and orders, so we can send your order updates there.
  • Basic technical data.
    • Our server and Cloudflare, which carries our traffic, record things like your IP address and browser type.
    • We use this to keep the site safe and working, for example to block too many tries in a short time.
    • When someone signed in makes a change (for example our admin marking a payment), our activity log records it with the IP address.

What we never collect

  • No street or postal address. We only ask for your division and district.
  • No card numbers. We do not take cards at all right now.
  • No ID documents, such as your NID.
  • No bKash PIN. We will never ask for it. If anyone asks for your PIN in our name, it is not us.

Why we use it

  • To create your order and show it on your private order page.
  • To check your bKash payment against our bKash statement.
  • To invite each seat's Gmail to the Claude Team.
  • To remind you before your seat renews on your renewal day, and to tell you when your order changes.
  • To answer you when you message us.
  • To keep correct records of money in and money out, including refunds.
  • To show what you agreed to when you ordered.
  • To stop fraud. For example, one TrxID can only ever pay one order.
  • To follow the law, for example keeping business records and answering lawful requests from the authorities.

We may send you offers by SMS and email. You can turn SMS offers off at any time in your account.

Cookies

These cookies keep the site working:

  • easydigency-session: remembers your cart and keeps you signed in. It ends after 2 hours without use.
  • XSRF-TOKEN: protects our forms from attacks. It ends after 2 hours.
  • ezd_ref: only if you open a customer's reward link: remembers their code for 30 days, so your first order counts for them.
  • A "remember me" cookie, only if you tick "Remember me" when you sign in.
  • Cloudflare may set a security cookie to tell people from bots.

We use the Meta Pixel and Meta's Conversions API to measure our Facebook and Instagram ads and show them to past visitors. For a paid order, Meta also gets the amount, with your email and phone scrambled.

We count visits to our site with Cloudflare Web Analytics, which uses no cookies and does not identify you.

Google Analytics

  • We also use Google Analytics to count visits and see which pages and links work.
  • It sets its own cookies (their names start with _ga).
  • We never send it your name, phone number, email or anything you type.

Microsoft Clarity

  • Clarity records how our public pages are used, such as where people tap and how far they scroll.
  • We use this to make those pages easier to use.
  • It hides what you type.
  • It never runs on the checkout, payment, order or account pages.
  • Clarity may also set its own cookies.

You can turn these off

  • Block cookies and trackers for our site in your browser's settings.
  • Or install Google's opt-out add-on for Google Analytics: tools.google.com/dlpage/gaoptout.

When an order is paid

  • Our server tells Google Analytics the order number, what was bought and the amount, under a random ID.
  • This shows us which pages and posts lead to orders.
  • It never sends your name, phone number or email.

Where visitors come from

  • We also keep a note of where visitors come from, such as a Facebook post or a Google search.
  • The note is kept in our own easydigency-visit cookie. It holds a random ID (no name).
  • On our own server, we keep that ID with your browser's Google Analytics ID.
  • When you tap a Telegram, Messenger, Instagram or WhatsApp button on our site, the random ID (or a short part of it) goes with it.
  • That tells us the chat came from the site.
  • Visit records are deleted after 90 days.
  • If you sign up or order, the account and order keep where you came from (for example "facebook").

The video on our home page loads from YouTube only when you press play. Then YouTube (Google) may set its own cookies, under Google's privacy policy.

Who sees your information

  • EasyDigency. Only our admin can see your details, and signing in to our admin needs a second step.
  • Anthropic.
    • When we invite a seat's Gmail to the Claude Team, Anthropic, the company that makes Claude, receives that address and sends the invite.
    • What you do inside Claude is covered by Anthropic's own terms and privacy policy, not this one.
    • As the Team's admin, we can see the Gmail on each seat.
  • The services that run our site.
    • Trusted providers host our site and its data, and Cloudflare carries our traffic.
    • When we send emails, our email provider delivers them.
    • They handle your data only to provide that service to us.
  • Google and Microsoft. Google Analytics and Microsoft Clarity receive the visit data described under Cookies, under their own privacy policies.
  • Telegram. When you send a payment, we get a short alert on Telegram with the order number, amount, TrxID or seat count. It does not include your name, phone or email.
  • Meta (WhatsApp, Messenger and Instagram).
    • If you message us there, Meta carries those messages under its own privacy policy.
    • On Messenger, our Page is answered by an automatic assistant and by a person, and so are our Instagram messages.
    • We keep only the chat's ID and the times of messages, not the messages themselves (apart from the unanswered questions under How long we keep it).
  • bKash. bKash handles your payment under its own terms. We only see what our bKash statement shows.
  • Friends you invite. If you share your reward link, the friend sees your first name; you see friends' first names only.
  • The authorities, only when Bangladeshi law requires it.

We do not sell or rent your personal information to anyone.

Where your information is stored

Your information is stored securely with trusted providers. We do not collect sensitive data such as your NID or biometric data.

How long we keep it

  • Your name, phone, email, division, district and seat Gmails:
    • We keep them while you have orders or seats with us.
    • After that, we keep them so you can see your past orders, until you ask us to delete them.
    • We review old records once a year and remove what we no longer need.
  • Payment records (amounts, dates, TrxIDs and bKash numbers):
    • We keep them as our financial records, even after a deletion request.
    • The bKash numbers are erased 1 year after a deletion request.
    • The full steps are on our Data deletion page.
  • Technical data: server logs are kept for a short time, usually a few weeks.
  • Unanswered questions:
    • These are questions sent to our Telegram, Messenger and Instagram assistant that it could not answer.
    • We keep them without any name or account, for up to 30 days, to improve its answers.

How we protect it

  • The whole site uses a secure connection (HTTPS).
  • Payments are checked by hand. Telling us "I paid" never switches anything on by itself.
  • Your order page has a private link that cannot be guessed. Only you, or someone you share the link with, can open it.
  • Our admin needs a password and a second sign-in step.
  • Our backups are encrypted.
  • If a data breach is likely to harm you, we tell you, and the authorities as the law requires.

Children

  • Our service is for people aged 18 and over.
  • We do not knowingly collect information about anyone younger.
  • If you think a child has given us their details, tell us and we will delete them.

Your choices

You can ask us, at any time:

  • what information we hold about you, and for a copy of it,
  • to correct it if it is wrong,
  • to delete it (see Data deletion),
  • to stop using it for anything you did not agree to.

Message us on WhatsApp at +880 1805-713069 or email hello@easydigency.com, with your order number if you have one. We answer within 30 days, usually much sooner.

Changes to this page

If we change how we handle your information, we update this page and the date at the top. If the change is important, we also show a notice on the site.

Contact

Claude is a product and trademark of Anthropic. EasyDigency is an independent shop and is not affiliated with or endorsed by Anthropic.