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EasyDigency

Refund Policy

Last updated: 11 Oct 2026

We want this to be simple and fair. Here is exactly when you get money back, how much, and how fast.

The short version

  • We refund the unused days of a seat only when the seat is lost through no fault of yours.
  • If you cancel before we send the invite, we refund everything you paid.
  • We do not refund a change of mind after the invite, misuse, or outages and changes made by the provider.
  • The provider is the company that makes the product on your seat, for example Anthropic for Claude.
  • Claude seat, Regular: the unused days back if the seat stops working through no fault of yours.
  • Claude seat, Saver: no refund cover once the seat has worked. If we can't deliver your invite, you get all your money back. See Saver version below.

When we refund the unused days

We refund the unused days of a seat (from the day it happened to your renewal day, both days included) when the seat is lost through no fault of yours:

  • the account on the seat is disabled, banned or removed by the provider, and it was not because of how the seat was used,
  • the seat stops working on our side, for example our Team is closed or we can no longer keep your seat on it,
  • we stop selling the product or close our service.

If the provider closes an account and gives no reason, we treat it as not your fault and refund the unused days.

When we refund everything you paid

  • You cancel before the invite. You paid, changed your mind and told us before we sent the invite.
  • We could not start your seat. We could not invite your Gmail within 2 days of confirming your payment, and you chose to cancel.
  • A renewal paid ahead. You had already paid for the next month and the seat was lost (as above) before that month started. That month comes back in full.
  • Extra money. You paid more than the total, or paid twice. We send back the extra.

When we do not refund

  • You change your mind after we sent the invite, for example after using the seat for some days.
  • You stop using the seat, or never start using it.
  • You did not renew in time and the seat stopped at 10 pm on your renewal day.
  • The provider says it banned or disabled the account because of how it was used, or we find the seat was shared, sold on or used against our Terms.
  • The provider has an outage, a slowdown or global downtime.
  • The provider changes its models, features, usage limits, prices or policies.
  • The wrong Gmail was invited because it was typed wrong, and someone else accepted it.
  • You ask us to delete your data while your seat is still running. (Your seat ends, as the Data deletion page explains.)

Saver version

  • The Saver version (৳5,999) is the same Claude Team Premium seat at a lower price, without refund cover.
  • If a Saver seat stops working (account lost, banned or disabled), there is no refund, not even for the unused days.
  • If we can't deliver your invite at all, you get all your money back, as with every seat.
  • A Saver month you paid ahead that has not started yet also comes back in full.
  • You can switch between Saver and Regular at your next renewal.

How we work out the amount

  • Claude seats renew on the 25th, ChatGPT seats on the 14th of every month.
  • One month (29 days) runs to your renewal day; refunds are counted on the days actually left in it.
  • A full month costs the seat's full price: ৳8,999 (Regular) or ৳5,999 (Saver) per Claude seat and ৳1,799 per ChatGPT seat today.

The refund is:

full price × unused days ÷ days in that month, rounded to the nearest taka.

The day the problem happened counts as an unused day.

Example, for a Claude seat.

You bought a seat on 30 September 2026. Your Claude account was disabled on 10 October, through no fault of yours.

That month runs to 25 October. From 10 October to 25 October is 16 unused days.

We refund ৳4,799 for those 16 days.

Example, for a ChatGPT seat.

You bought a seat on 20 October 2026. Your ChatGPT account was disabled on 1 November, through no fault of yours.

That month runs to 14 November. From 1 November to 14 November is 14 unused days.

We refund ৳812 for those 14 days.

A few more rules

  • Per seat. If you have three seats and one account is disabled, we refund that one seat. The other two keep working.
  • Never more than you paid.
    • A refund is never more than what you paid for that seat's month.
    • If your order had a discount code, the discount is shared across the Claude Team Premium seats it came off.
    • Each of those seats' refund is then capped at what that seat really cost you.
  • One transfer. If we owe you for more than one month of a seat (for example this month and a renewal you paid ahead), we add it up and send it in one bKash transfer.
  • The seat stops. Once refunded, the seat is removed from the Team.

How to ask for a refund

Message us on WhatsApp at +880 1805-713069 or email hello@easydigency.com with:

  1. your order number (it starts with ED-),
  2. the Gmail on the seat,
  3. what happened and the date it happened.

What happens next

  • We check every case by hand and reply within 72 hours.
  • If the refund is approved, we send the money within 10 days with bKash Send Money, to the bKash number you paid from.
  • If you want it sent to another bKash number in your name, tell us.
  • Your order page shows the refund.

If you do not agree

Tell us why, and we will look again.

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